July 16, 2018

Mercedes-Benz vans dig in with Greenshields JCB

Machinery dealers Greenshields JCB has broken new ground by commissioning its first Mercedes-Benz vans, most of which are being used by mobile service engineers who provide customers with round-the-clock back-up.

The company sells and supports the manufacturer’s range of construction and industrial machinery from headquarters in Farnham, Surrey, and six other depots throughout the South-East.

The new fleet of 22 vehicles arrived via Rossetts Commercials, and were painted on line at the Mercedes-Benz factory in JCB’s distinctive shade of yellow.

All but two of the new vans are 3.5-tonne Sprinters, which have been distributed throughout Greenshields JCB’s branch network. They are assigned to members of its 65-strong team of field engineers, who undertake on-site maintenance and repair of equipment – storage conversion specialist Bott racked out the vehicles’ cargo areas to carry tools and spare parts.

The Sprinters are all Medium-length 314 CDI models with fuel-efficient 143 hp engines, and a host of in-cab and safety equipment. The two other vans are a mid-sized Vito 114 CDI Long, which has been allocated to a senior technician-trainer, and a small Citan 109 CDI Long, now being driven by a workshop foreman.

Key to Greenshields’ decision to partner with Mercedes-Benz was the promise of 24-hour after sales support from Rossetts and its fellow franchisees. They will be servicing Greenshields’ new vans under Repair and Maintenance Contracts.

Simon Hoare, the JCB dealer’s general manager – aftermarket, explained: “We guarantee a four-hour response time to machine breakdowns, though we’re often at the customer’s site a lot more quickly. If we’re to make good on this pledge it’s essential that our own vans are reliable, and that if the worst happens we’ll get the support we need.”

Like all Mercedes-Benz Vans, Greenshields JCB’s new fleet came with MobiloVan cover, which includes free emergency roadside assistance, as well as three-year, unlimited mileage manufacturer’s warranties.

“We liked the sound of the Mercedes-Benz back-up,” said Simon. “Its workshops are open through the night, which should mean that our vans are always available for work when we need them, while the MobiloVan breakdown cover was also an important ‘plus’.”

He continued: “The Mercedes-Benz demonstrators were well received by our engineers, and they couldn’t be happier with their new vans.  From the company’s point of view, meanwhile, the all-round quality and premium image of these vehicles can only complement our own brand.”