July 21, 2019

Mobile servicing saves UK businesses more than £1 million a year

New research by Volkswagen Commercial Vehicles shows that demand for mobile servicing has surged in the past year, resulting in an estimated £1.1m  saving for UK businesses.

Figures show almost three-quarters of van drivers (71%) find the offer of a mobile servicing unit attractive as it saves time and money, with businesses in Greater London most likely to make use of the facility, due in no small part to the additional time taken to drive in the capital.

Some 21 Volkswagen Van Centres now offer Mobile Service Clinics, and technicians carried out almost 10,000 jobs at over 4,000 different locations last year, which Volkswagen estimates has saved fleets a combined 10 years of vehicle downtime.

Time off the road costs businesses up to £500 per van, per day with Mobile Service Clinics able to significantly reduce or eliminate these costs by removing the need for vehicles to spend a day booked in at a Van Centre for scheduled maintenance.

Instead, Van Centres are able to dispatch a specially converted Volkswagen Crafter, kitted out with an array of on-board tools, to the home, workplace or fleet base. Technicians operating the Mobile Service Clinics are able to carry out service work, inspections, A/C servicing, MOT repairs, minor warranty work and software updates remotely, while the vehicles are not being used.

David Hanna, head of service and parts at Volkswagen Commercial Vehicles, said: “Our message is clear – we’ll work when you’re not – to minimise downtime and reduce associated costs, which is consistently one of the biggest issues for our customers.

“We’re committed to working as a trusted partner alongside our customers to deliver an aftersales service that suits their needs in the short and long term. Innovative solutions like our Mobile Service Clinics help deliver on our Working With You promise and it’s clear from these figures what a useful option it is for our owners and fleets.”