Ford is launching a holistic uptime service, called FordLiive, that aims to reduce customer van downtime by up to 60%. FordLiive is available to any customer with a connected van, that is one with the FordPass Connect modem installed. All of Ford’s vans have had the modem as standard since mid-2019 and the company says there are at least 500,000 vans on European roads with the connected service. This is expected to exceed 1 million vans by mid-2022.
The customers also need to be running Ford Pass Pro, if the fleet is less than five vans, or one o fhte Ford Telematics service offerings for larger fleets.
The connected service relies on three components around the actual van. This includes smart maintenance, where Ford is constantly analysing van data to determine when individual vehicles will require preventative attention. The second arm if the firm’s Transit Centre dealer network, that will be able to see the data that is available to van owners and plan service and maintenance work accordingly.
The third component is a network of FordLiive Centres. There are currently three of these sites, one at Dunton in Essex for the UK and Ireland, one in Valencia for Spain, France and Portugal and a third in Cologne, for Germany, Austria and Switzerland. Additional sites will join the network.
The FordLiive Centres use what Ford calls Uptime Pro, a system that looks at data from Ford LCVs across Europe to determine predictive maintenance interventions. The centres also provide a technical back-up service to the Transit Centres.